Replacement & Refunds

Returns
We don't accept any return of order which is received by the customer and opened because there's a high chance for clay product to get broken during 2nd delivery or way back to our warehouse.

Replacements
We do replace the products of customers who received a broken product during delivery or got a product that has some broken chirps inside the parcel or has gotten major defect in the product.
We don't replace the products that have few marks or decoloration our them.
For replacement of your parcel Whatsapp us at +92-3022545000 with the pictures and 30sec video of your damaged product, complete address, city, contact number, and full name.
You will get your replacement within 2 weeks of your complain. For pots/woks, we will only send you the pot without handles and lid as your replacement. The defective pieces you don't have to send them back you can just keep them.
Refunds (if applicable)

Processing Refunds can take a period of 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our Whatsapp number.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Missing Items:
If you have ordered several items and you haven't recieved some of them and you have paid the complete amount contact us on Whatsapp to know the reason. If the reason is SOLD OUT, then we will ask you to wait to get it stocked for 15 or 30 days. If you don't want a product anymore and want your money back ask for a refund. (Note: Refund will take 30 days to process)

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping

To return your non-fragile product, you should mail your product to: DYZ Clay workshop & office, Opposite Ittfaq Garden, Suigas Road, Gujranwala.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.