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Returns & Exchange
Our hassle-free return policy ensures your complete satisfaction
15-Day Return Window
Returns accepted within 15 days of purchase
Full Refund
Get a complete refund for eligible returns
Easy Exchange
Exchange for any other product of equal value
Am I responsible for return shipping fees if I return an item purchased on dyzclay.com?
If you are returning a defective item or an item sent in error, you are not responsible for return shipping fees. Under all other circumstances, you are responsible for return shipping.
How do I return my product?
Please visit our Returns & Exchanges page for detailed returns information. You can initiate a return by contacting our customer service team at support@dyzclay.com or calling us at +92-302-2545000.
What is your return policy?
We believe the quality and craftsmanship of our products will provide years of satisfaction. However, if within 15 days of purchase you are not completely satisfied with your purchase, you may return the item for an exchange or refund of its value.
Please visit our Returns & Exchanges page for more information.
Return Conditions
Valid Returns
- Items in original condition
- Within 15 days of purchase
- Original packaging included
- All accessories included
Non-Returnable Items
- Personalized/customized items
- Used or damaged products
- Items without original packaging
- After 15-day return window
Return Process
1
Contact Support
Email or call us to initiate your return request
2
Package Item
Pack the item securely in its original packaging
3
Ship Back
Ship the item to our warehouse address
4
Receive Refund
Get your refund within 7-10 business days
Need Help?
Our customer support team is here to assist you with any return or exchange questions.
